Terms and Policies

Warranty Coverage

ION® Ice Fishing is a subsidiary brand of Ardisam, Inc. in Cumberland, Wisconsin. All ION® warranty questions, claims, and issues are handled and reviewed through Ardisam, Inc.

After purchase, please be sure to create an account at Ardisam.com to register your products for warranty, and make any warranty claims as soon as any issue may arise.


Auger Warranty

3-Year Limited*

Ardisam, Inc., warrants this ION Electric Ice Auger under a three-year limited warranty to be free from defects in materials or workmanship or both for a period not exceeding thirty-six consecutive months from the date of original purchase by the first retail consumer or commercial end user. “Consumer use” means personal recreational use by a retail consumer. “Commercial use” or “commercial application” means all other uses, including use for commercial, income producing or rental purposes. Once a product has experienced commercial use, it shall thereafter be considered as a commercial use product for purposes of this warranty. This warranty applies to the original owner that provides a proof of purchase. The warranty is not transferable. The warranty period begins on the date of purchase by the first retail consumer or commercial end user, and continues for the thirty-six month consecutive period thereafter. Any unit used in a commercial application is covered for a period of 90 days after purchase. For the warranty to be valid, the product must be registered online at www.ioniceaugers.com, or the warranty card must be filled out and received by Ardisam, Inc., within 30 days of purchase. Ardisam, Inc. shall not be obligated to ship any repair or replacement product to any location outside of the United States of America or Canada.


*This warranty applies only to products which have not been subjected to negligent use, misuse, uses other than those indicated in the product’s owner’s manual, alteration, accident, use of unauthorized parts, failure to perform periodic maintenance as specified in product’s owner’s manual, normal wear and tear, use of unauthorized parts or repairs performed at non-authorized service centers. There is no other expressed warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one year from purchase, or to the extent permitted by law. All other implied warranties are excluded. Liability for incidental or consequential damages are excluded to the extent exclusion is permitted by law. Ardisam, Inc. does not assume, and does not authorize any other person to assume for us, any liability in connection with the sale of our products. To obtain warranty service, you must have prior approval by calling our customer service department at 1-800-345-6007. If you choose to ship your product to Ardisam for warranty repair, you must first have prior approval from Ardisam by calling our customer service department for a return material authorization number (RMA#). Under these circumstances, all items must be shipped prepaid. Ardisam will at no charge, repair or replace, at their discretion, any defective part which satisfies all conditions stated above. Ardisam retains the right to change models, specifications and price without notice. Ardisam, Inc. shall not be obligated to ship any repair or replacement product to any location outside of the United States of America or Canada.

Battery Warranty

3-Year Limited*

Ardisam, Inc., warrants this ION battery under a three-year limited warranty to be free from defects in materials or workmanship or both for a period not exceeding thirty-six consecutive months from the date of original purchase by the first retail consumer or commercial end user. “Consumer use” means personal recreational use by a retail consumer. “Commercial use” or “commercial application” means all other uses, including use for commercial, income producing or rental purposes. Once a product has experienced commercial use, it shall thereafter be considered as a commercial product for purposes of this warranty. This warranty applies to the original owner that provides a proof of purchase. The warranty is not transferable. The warranty period begins on the date of purchase by the first retail consumer or commercial end user, and continues for the thirty-six month consecutive period thereafter. Any unit used in a commercial application is covered for a period of 90 days after purchase. For the warranty to be valid, the product must be registered online at www.ioniceaugers.com, or the warranty card must be filled out and received by Ardisam, Inc., within 30 days of purchase. Ardisam, Inc. shall not be obligated to ship any repair or replacement product to any location outside of the United States of America or Canada.


*This warranty applies only to products which have not been subjected to negligent use, misuse, uses other than those indicated in the product’s owner’s manual, alteration, accident, use of unauthorized parts, failure to perform periodic maintenance as specified in product’s owner’s manual, normal wear and tear, use of unauthorized parts or repairs performed at non-authorized service centers. There is no other expressed warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one year from purchase, or to the extent permitted by law. All other implied warranties are excluded. Liability for incidental or consequential damages are excluded to the extent exclusion is permitted by law. Ardisam, Inc. does not assume, and does not authorize any other person to assume for us, any liability in connection with the sale of our products. To obtain warranty service, you must have prior approval by calling our customer service department at 1-800-345-6007. If you choose to ship your product to Ardisam for warranty repair, you must first have prior approval from Ardisam by calling our customer service department for a return material authorization number (RMA#). Under these circumstances, all items must be shipped prepaid. Ardisam will at no charge, repair or replace, at their discretion, any defective part which satisfies all conditions stated above. Ardisam retains the right to change models, specifications and price without notice. Ardisam, Inc. shall not be obligated to ship any repair or replacement product to any location outside of the United States of America or Canada.

Apparel Warranty

The Ardisam apparel product warranty covers defects in manufacturing or workmanship including but not limited to: seam failures; missing/defective snaps, zippers, etc; defective fabrication, etc., for a period of one year from the date of original purchase.

Ardisam will repair or replace the product at its discretion. The warranty does not cover burns, tears, abrasions, stains, fading or normal wear and tear.


Product Warranty Return Process

Contact Customer Service. You will be directed to create an account on our website. From there, use the web form to contact us and include the following: where the garment was purchased and photo of receipt, a photo of the entire garment, a photo of the inside care label back side that includes Part # and Production Year, and a photo or two highlighting the area of issue.

If your warranty has been approved, we will contact you to resolve the claim within 3-5 business days.


General guidelines of Apparel warranty:
  • Approved warranty product is replaced at the discretion of Ardisam
  • All cash refunds must be obtained through the original purchaser
  • Warranty is only valid to purchases made from an authorized Ardisam dealer
  • Ardisam is not responsible for any cost, or damages, incurred due to loss of use of the product
  • Product worn past the point of repair voids warranty coverage
  • You will need to keep possession of your product until you receive confirmation from us that your warranty claim has been completed and approved
  • If your claim is approved, you will receive a product voucher in the amount of the original purchase price to use on www.ioniceaugers.com (or other Ardisam brand websites) or a replacement product (same or comparable) at the discretion of Ardisam
  • A product voucher may not be combined with any other discounts or promotions
  • Coverage ends when you transfer product
  • All Ardisam warranty decisions are final

Examples not covered by warranty:
  • Damage as a result from misuse, normal wear and tear or damage occurred during storage
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, salesman samples, promotional products and final sale discontinued product
  • Improper fit or comfort issues. Fit/comfort is the responsibility of the owner and should be assured before purchasing the product or within the retailer’s return policy period
  • Products with labels removed
  • Items acquired from Ardisam to satisfy previous warranty claims