Please allow 1-2 business days for your order to be processed. See our complete shipping policy for more information on when your order may arrive.

Please contact our customer service department for information regarding returns, refunds, or warranty claims on your specific product. You can read our Return Policy here.

We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.

We do not offer credits or refunds for price adjustments, and will not match prices with our competitors or dealers.

We will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, please contact us.

Once you add items to your shopping cart, you can enter the promo code on the Checkout page. Be sure your code has been applied before submitting your order.

No, unfortunately we do not offer international shipping at this time. We encourage you to order through our authorized Canadian retailers.

We have hundreds of service centers located throughout the United States and Canada. To find a service center nearest to your zip code, please search here.

ION® is a subsidiary brand of Ardisam, Inc. in Cumberland, WI. We are always striving to find passionate, hardworking people. You can learn more about our openings and apply at Ardisam.com/careers.

Yes! Gift cards for use on ioniceaugers.com can be purchased here.