Parts // Warranty // FAQs

Support Hub

Our aim is to deliver a high-performance experience for ION® customers, both on and off the ice.

Need help with a product?

Customer Service

HOURS: Monday–Friday, 8am-4:30pm (CST)

ION® Ice Fishing representatives are available by phone at 1-800-345-6007, through Chat in the bubble at the bottom of your screen, or via email at

Or, simply Contact Us below to send a quick message.

Contact Form

Battery Reference

ION® Generations

Not sure which generation your auger is for compatibility? Review this reference of all released ION® auger models, listed by battery generation classification.

Auger Models List >

Frequently Asked Questions

Please allow 1-2 business days for your order to be processed. See our complete shipping policy for more information on when your order may arrive.

You can return your item(s) purchased up to 30 days after the date of purchase for a refund. To review our return policy and procedure, please view the entire policy here.

We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.

We do not offer credits or refunds for price adjustments, and will not match prices with our competitors or dealers.

We will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, please contact us.

Once you add items to your shopping cart, you can enter the promo code on the Checkout page. Be sure your code has been applied before submitting your order.

For the best shipping rates on orders placed in Canada, as well as the fastest delivery times, we encourage you to order through our authorized Canadian retailers.

We have hundreds of service centers located throughout the United States and Canada. To find a service center nearest to your zip code, please search here.

ION® is a subsidiary brand of Ardisam, Inc. in Cumberland, WI. We are always striving to find passionate, hardworking people. You can learn more about our openings and apply at

Yes! Gift cards for use on can be purchased here.

Returns / Exchanges

Items purchased on can be returned within 30 days.

View Complete Return Policy >

Free Shipping

Items purchased on receive free shipping for qualifying orders over $100.

View Complete Shipping Policy >


Customer Service representatives are available year-round, Monday-Friday, 8am–4:30 (CST)

1730 Industrial Avenue // Cumberland, WI, 54829

ION® Ice Fishing is a subsidiary brand of Ardisam, Inc.

Along with the resources on this page, we offer year-round support for all of our outdoor product lines from a dedicated Customer Service team.