Terms and Policies

Return Policy

Note that product categories are handled with separate policies. Apparel returns are processed online only (see below for details).

Policy Details by Product Type

To be eligible to return an ION® auger or accessory, you will need the receipt or proof of purchase. Your item must be in the same condition that you received it—unused, with tags, and in its original packaging.

To start an auger or accessory return, you please contact us at info@ioniceaugers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@ioniceaugers.com.

ION® apparel returns are processed online only. Visit the Apparel Returns portal to begin the return process.

Your apparel item must be in new, unworn, unwashed condition with the tags still attached.

We reserve the right to refuse returns which are not in new condition and suitable for resale.

Apparel return shipping is free to the lower 48 states.

*For orders shipped to APO/AFO addresses, Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands, please contact us for a return authorization.

Please allow 24 hours to receive your return shipping label during the week as we review your return request. If a return request is made during the weekend, your shipping label should be emailed to you on the following Monday during normal business hours.

If you feel your product is defective, contact customer service.

Items purchased from ioniceaugers.com have a 30-day return policy, which means you have up to 30 days after receiving your item to request a return.

  • ION® does not accept returns or exchanges from other retailers at ioniceaugers.com.
  • For retail store customers, return or exchange items to the place of purchase according to the store’s return policy.
  • We do not accept returns for items purchased at trade shows or on closeout/clearance merchandise.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.